Personal profile

Personal Profile

Senior Cloud platform Engineer having 20 years of relevant experience. Worked with various technologies, various businesses and various customers.
Aiming for a thriving career in the field of IT services and cloud platform engineering.Seeking new business challenges & opportunities.Worked on several IT industry roles including, support engineer, software metrics analyst, 2nd line support team manager, service delivery manager and lately senior cloud engineer.Worked with several off-shore customers including GM, GME, Vodafone NL,Canon Europe and others.

Personal Information:

Phone: +2010 05015 802
email: sherif.abdelfattah@msn.com
Linkedin: eg.linkedin.com/in/sherifabdelfattah/
Instant messaging: MSN sherif.abdelfattah@msn.com | Skype live:sherif.abdelfattah
Sex Male | Nationality Egyptian

WORK EXPERIENCE:

1/11/2021 – Present

Senior Principal Customer Support Engineer
RSA Security - Egypt

15/2/2021 – 30/9/2021

Customer Support Engineer
Rubrik - Netherlands

1/3/2017 – 30/11/2020

Senior Support Engineer
Atlassian - Netherlands, JIRA server support Team in EMEA.

Resolving Jira Performance, Network, Development & Security and JIRA Datacenter segment cases, resolved over 1200 case in last 3 years.
Enabling higher team efficiency as an Escalation Engineer for complex cases reported by other team members globally.
Coached over 400 case in last 3 years. Developing and providing training, mentorship, performing case reviews, and hiring interviews for new candidates and Supporting EMEA team members in Amsterdam, Netherlands and Kuala Lumpur, Malaysia doing pair-ups and handling Escalations.
Authoring and reviewing KB articles about Jira support topics to enable customer self-help and to maintain knowledge within the team.
Job skills includes: Advanced troubleshooting, Java performance analysis, JVM tuning, Tomcat configuration, OS troubleshooting and tuning, Product integration and Network / REST API integration troubleshooting, TCP/IP network troubleshooting and SSL troubleshooting.

 

17/06/2012–25/01/207

Senior Middleware Engineer
EMC corpration, Cairo (Egypt) www.emc.com
Senior Middleware Engineer at EMC.

Delivered many projects through my tenure with EMC cloud platform team. Responsible for supporting EMC internal Middleware implementations, Delivered many releases deployments for http://support.emc.com">http://support.emc.com website. Owner of Middleware Deployment co-ordination and change management.
Responsible for monitoring, automation, scripting and tooling for EMC applications. Participates in Design and implementation/build of new platforms.
Owner of VCE mission critical apps migration from cloud core to EMC infrastructure.
Technologies use include: Apache webserver, Pivotal TC server, Hyperic, Zabbix, Apache Tomcat, Aroura SOA Actional, Pivotal RabbitMQ, HP Sitescope, CA Wily APM, RunDeck, Jenkins, Puppet, HAproxy, Shell scripting and others.

01/11/2011–14/06/2012

Technical Delivery Team Lead / Support Specialist
HP, Cairo (Egypt)

Acting as Primary support contact for all Linux system issues across the Canon EU account and also supporting Canon email platform (Postfix).
Overseeing all the technical delivery aspects across multiple support teams in Egypt and India, responsibilities include deployment co-ordination, business 2nd level escalation point, technical analysis of new proposals and Egypt team management.
Also acting as consultant for Canon EU account technical application monitoring / Responsible for application Capacity Planning and Performance analysis.

01/02/2009–31/10/2011

Integration Team Lead / Manager
HP, Cairo (Egypt)

Team lead for Vodafone Netherlands web portal & Eshop 2ndline support and Integration teams.
Was responsible for work migration form the Netherlands to Egypt and was responsible for supporting various web applications within Vodafone portal environment.
Acted as point of contact between business and Senior technical team in Netherlands and the off shore team in Egypt.
Was also responsible for deploying new applications and environments based on Unix (Sun Solaris) and lately using Redhat Linux.
Was responsible for building new VF-NL eshop environment on new Sun hardware using Solaris zones and Solaris resource pooling to achieve resource isolation between each leg and boost eshop performance.
Was responsible for design and delivery of VF-NL Dev. Environment, responsible for OS installation, creation of local and NFS filesystems as per design configuration of Unix services on each server eg: cvs,sshd,httpd+svn,mountd, etc, installation of Oracle DB and supporting DBAs in creation of Oracle RAC over VMware based Solaris VMs.
Among technologies and tools used (Sun Solaris 5.10, bash / Ksh Shell scripting, Apache web server, Oracle Weblogic 10.3, Jboss 4, Network monitoring tools based on SNMP eg: Cacti, HP Openview client).

EDUCATION AND TRAINING

01 September 1998–01 July 2003
Bachelors Degree of Engineering
Faculty of Engineering, Cairo University., Cairo (Egypt)
General:
Communication & Electronics.
01/09/2003–01/07/2004

Diploma
Information Technology Institute, Cairo (Egypt)
General:
Computer Networks Diploma
Occupational:
Operating Systems concepts, OOP with C++, Basic Networking concepts, Ethernet Switching, Sun Solaris Admin 1, Java programming, J2ee JSP & Servlets, Windows 2k3 Administration, Routing protocols, DNS Bind basics, basic network security.